Privacy Policy

Shutters Factory (Kingston Business Centre, Fullers Way S, Chessington, KT9 1DQ, United Kingdom) is the data controller for the personal data we process. You can contact us at contact@shuttersfactory.co.uk or by calling +44 7426 950242. If you prefer to write to us, please address correspondence to Privacy Lead, Shutters Factory, Kingston Business Centre, Fullers Way S, Chessington, KT9 1DQ.

• Contact and enquiry details: name, email, phone number, address, postcode, and any project details you share when you request a survey or quote.
• Website and device data: IP address, browser type, device identifiers, and basic telemetry such as pages viewed and time on site. Analytics and advertising cookies are only used if you consent through our cookie banner.
• Communications history: emails, calls, or messages you exchange with us, including follow-ups about quotes, surveys, or installations.
• Appointment and service records: survey booking details, installation notes, and warranty information so we can provide aftercare.

We do not intentionally collect special category data. Please avoid sharing sensitive information in free-text fields.

• To respond to enquiries, provide quotes, and arrange surveys (contract and legitimate interests).
• To manage appointments, manufacture, deliver, and install shutters, and provide aftercare (contract).
• To send service messages about your booking, delivery, or warranty (contract and legitimate interests).
• To improve our site and services via analytics (consent). Analytics cookies remain off until you opt in.
• To measure and improve advertising, including Google Ads conversion tracking and remarketing (consent). Advertising cookies are disabled until you grant consent in the cookie banner.
• To keep our services secure, prevent fraud, and meet legal obligations such as record keeping and regulatory reporting (legitimate interests and legal obligation).

We do not engage in solely automated decision-making that produces legal or similarly significant effects.

We use cookies to run the site securely and, with your consent, to measure performance and deliver relevant advertising. Non-essential cookies are off by default until you set your preferences in our cookie banner. You can change or withdraw consent at any time via the “Cookie settings” control shown on every page. For details of the cookies we use and how to control them, see our Cookies Policy.

• Service partners that help us operate our business, such as hosting providers, booking and CRM tools, installers, and payment or finance partners where applicable.
• Analytics and marketing vendors, including Google, only when you have given consent for the relevant cookies or tracking technologies.
• Professional advisers (legal, compliance, insurance) and regulators or law enforcement where required by law.

Where we transfer data outside the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent lawful mechanisms.

• Enquiry and quote records: typically kept for up to 24 months after your last interaction unless you become a customer.
• Customer and installation records: retained for the life of the warranty and up to 7 years thereafter to comply with legal and accounting requirements.
• Analytics and advertising data: retained according to the relevant cookie lifetime, as set out in our Cookies Policy, and only where you have provided consent.

We securely delete or anonymise data when it is no longer needed for the purposes set out above.

You have the following rights under UK GDPR:

• Access your personal data and request a copy.
• Rectify inaccurate or incomplete data.
• Erase data (right to be forgotten) in certain circumstances.
• Restrict or object to processing, including for direct marketing.
• Data portability for information you provided to us.
• Withdraw consent at any time where processing relies on consent.
• Complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise your rights or ask a question about this notice, email contact@shuttersfactory.co.uk with “Privacy request” in the subject line, or write to Privacy Lead, Shutters Factory, Kingston Business Centre, Fullers Way S, Chessington, KT9 1DQ. We may need to verify your identity before acting on your request.

We use technical and organisational measures to protect your data, including access controls, encryption in transit, and staff training. No online system can be fully secure, so we monitor for unusual activity and maintain incident response processes.

Our website and services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version on this page and adjust the “Last updated” date. If changes are significant, we will provide a clear notice on the site.